Customer Service

Shipping & Delivery
This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through the Altalana website. This Shipping and Delivery Policy is subject to the Terms of Use for the Altalana website on which you made your purchase.
Items are shipped via express delivery and usually in 2-3 business days. We currently to not offer overnight or expedited shipping.
Privacy & Security
We know security and privacy are important to you and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. We’re constantly working to ensure strong security, protect your privacy, and make Altalana web site even more effective and efficient for you.
Returns & Replacements
Returns can be classified as when you no longer want an item that you purchased from Altalana or you wish to cancel and return a products to us. There are certain steps that you need to follow in order to successfully return an item to us and be eligible for any type of refund (shipping is non-refundable). If you need to replace your item, please see send an email to using the orden number as reference.

Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping cart at the top right corner of your screen and click "Checkout". Make sure all the products and quantities in your cart are correct and follow the on-line wizard to continue.

Payment, Pricing & Promotions
We accept payment by credit card (Visa, MasterCard, American Express via PayPal) and PayPal. From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us.
Viewing Orders
If you created an account at checkout, you can view your order history, status and tracking information by logging into your account through the "Log In" link at the upper right of all pages on the Altalana site. If you checked out as Guest, please, contact us to receive updates on your order status.
Updating Account Information
To update your account with Altalana:

  1.     Go to http://www.altalanashop.com
  2.     Click "Log In" found in the top right corner of the page
  3.     Enter your credentials
  4.     Click "Login"

From the Profile page you will see option to update your personal information and manage email preferences.